Interested in joining The Kensington Family?
Why Kensington Senior Living? Because Our Promise to love and care for your family as we do our own. These are not just words – but something all of us at Kensington Senior Living strive to deliver each day.
Join The Kensington Family, where the Move-In Coordinator plays a vital role in welcoming new residents and ensuring a smooth transition into our community.
Our company structure allows for a supportive partnership with our partners/owners that fosters independent decision-making and inspires creativity and trust. Togetherness and a spirit of collaboration are features of each day, and our Move-In Coordinator works in alignment with our Core Values: A Love for Seniors, Respect for Each Other, Passion for Excellence, and a Spirit to Serve.
We’re seeking a Move-In Coordinator who inspires Our Promise, connects with residents and families, encourages confidence and excellence on our team, and shines as a welcoming and organized professional.
If your career goals and values align with these, please apply to begin your Kensington journey. We’d love to talk with you!
Salary: Starting at $28/hr + Commission
What You’ll Do:
- Communicate with residents and their families to complete all required paperwork required prior to move in.
- Assist in preparing the residency agreement and provide this document to the Executive Director prior to the lease signing.
- Assist residents and families with moving arrangements and coordination of calendar dates and schedules.
- Coordinate with all departments, pharmacy, physicians, rehab providers and other providers as appropriate to ensure that new residents’ needs are communicated.
- Complete and distribute a Move in at a Glance document that shares information about the residents’ background to all departments and Kensington Senior Living partners.
- Orient new residents and their families to their new home. Introduces the resident to staff members and other residents. Conducts tours to orient residents to public spaces and reviews key hours of service.
- Check in with new residents and families frequently during the first two weeks of their residency to offer assistance and support.
- Conduct the Two-Week Meeting with families and residents after which, the neighborhood director becomes the main point of contact for the family.
- Observe and report any concerns about the resident’s transition to the appropriate department head and Executive Director.
- Gather feedback from residents and their families on how the move-in process was carried out and identify improvement opportunities.
- Attend training courses and participate in other professional development activities as required.
What You’ll Bring:
- Experience in a similar position is preferred.
- Must be able to clearly and proficiently communicate with people of all ages and abilities, displaying consideration of their rights and sensitivities, while maintaining an energetic, positive attitude.
- Must be able to read and write English and follow verbal and written instructions.
- Must maintain a clean and well-groomed appearance and follow the dress code as outlined in the employee handbook.
- Ability to work flexible hours including weekends and evenings.
- Be in good health, and physically and mentally capable of performing assigned tasks.
- Must be cleared in a criminal background check administered in the state of Maryland.
Knowledge and Skill:
- Must have excellent verbal skills and communication abilities.
- Ability to work effectively within a team-based environment.
- Strong time management and organizational skills.
- Must have excellent computer skills, including Word, Excel, Outlook, Power Point, and Property Management System.