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New Volunteer Ombudsman Assigned to The Kensington

Jane Walker, Ombudsman

We are pleased to announce that The Kensington Falls Church has a volunteer ombudsman working on behalf of our residents. Jane Walker represents the Northern Virginia Long-Term Care Ombudsman Program, a public service devoted to promoting high quality care for residents of assisted living facilities and nursing facilities. Jane completed a comprehensive training course conducted by the Ombudsman Program, and is now visiting The Kensington each week.

The term “Ombudsman” (pronounced OM-buds-man) originated in Sweden to describe persons who acted as an impartial third party in resolving problems. Jane is first and foremost a resident advocate, focusing on promoting the Residents’ Bill of Rights among the residents, their families, and the staff. She is here to support The Kensington’s efforts to provide high quality care and services to every person. She will assist residents and their families in addressing any concerns that they may have about The Kensington with the appropriate staff. Jane is available to serve as a resident advocate, a negotiator, an observer, and a listener. Private conversations with the Volunteer Ombudsman are kept confidential and a resident’s permission will be obtained before she raises resident concerns with the facility staff.

Anyone wishing to speak with Jane can contact Amy Feather, Interim Executive Director, or call the Ombudsman Program at (703) 324-5861. Written notes can be left for the ombudsman in our suggestion box. Jane is looking forward to becoming acquainted with each resident living at The Kensington Falls Church. Please be sure to say hello to her!